At Augment8, we help businesses streamline their payout processes, improve operational efficiency, and ensure financial compliance.
Here’s what our customers have to say:
Case Study - Tata Capital
Programs Supported
Collections for Housing Loans
Collections for Retail Loans
Collections for Housing Loans
Challenges
Diverse Product Variations:
Tata Capital manages various financial products, each with multiple variations. These are organized in detailed grids that complicate processes, especially with location-based adjustments.
High Volume of Rules:
With around 30-40 payout grids containing up to 1,000 rules each, Tata Capital experienced frequent quarterly changes, demanding a flexible yet consistent approach.
Workflow Complexities:
Payment processes involved multi-level approvals, conditional payments tied to specific documents, and payment holds. Data visibility was also a key concern.
Multiple Payout Structures:
For different positions, such as DDSA, DSA, Relationship Managers, and Employees, the platform needed several reward models with action-driven payouts, seasonal bonuses, and other requirements.
The Augment8 Solution
Connected Data Sources:
Augment8 integrated data from diverse sources, such as Excel, CRM, and call records, providing teams with a unified view for calculation and reporting.
Transparent, Rule-Based Calculations:
Augment8 improved payout metrics visibility through consistent rule-based logic, ensuring accurate and timely payouts, and reducing manual errors across all grids.
Dynamic Adjustment Capabilities:
Augment8’s robust rule management allowed Tata Capital to make seasonal and quarterly adjustments without workflow disruptions.
Result
Reduced Processing Time:
Manual calculations and lengthy approval processes were replaced by automated workflows.
Enhanced Visibility:
Transparent calculation processes and clear documentation allowed all stakeholders to track payouts accurately.
Improved Strategic Agility:
Tata Capital could now make more frequent, impactful adjustments to payout policies, adapting quickly to market conditions.